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Order Your Prescription Online

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Online services:

Due to a recent IT upgrade, we have had to reset all patient passwords. Please feel free to use either of the two links above to order medication.

It will take time for us to re-activate all users of online services in the new system. You will receive instructions by text when services have resumed.

Prescription requests:

Whilst the online services are unavailable, please order your prescription via the prescriptions email address ( or in writing via the surgery post-box.

Please allow 3 working days turn around for your repeat prescription requests.

Please order your prescriptions in good time. We can process prescription requests, up to two weeks before they are due.

Please allow 3 working days before collecting your prescription. I.e. If a prescription is requested on Thursday, it will be ready for collection on the following Monday.

If there are any issues regarding your prescription - we will endeavour to contact you within 3 working days.

Please note, we can only process prescription requests that are in writing and that include the name of the medication. This is essential to ensure safe prescribing practice.

"cream for my skin" or "my inhaler" is not appropriate and cannot be processed.


The following prescriptions, if needed urgently will be done on the day:

  • MENTAL HEALTH MEDICATION e.g. for depression, anxiety or mood disorders

E.g. Adrenaline for allergic reactions, GTN spray, antibiotics for COPD

Please flag any urgently required items either through patient access or in the subject heading of an email request

All other prescriptions will be handled as detailed above.


If you have asked a local pharmacy to request medication on your behalf, please be aware that this is a private arrangement between patient and pharmacy, in which Ship Street Surgery has no part.

Prescriptions for Patients Travelling Outside of the Country

If you are requesting repeat prescriptions for medication to be taken abroad please be aware there are certain NHS rules. To find out more about these rules, please click here.

Medicine Sick Day Rules

Click here to download information about medicines to stop taking if you are unwell with any of the following:

  • Vomiting or diarrhoea (unless only minor)
  • Fevers, sweats and shaking
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