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Repeat Prescription Requests are currently taking longer than 3 days to process, please take this into account when placing your order. 

Please allow 3 working days turn around for your repeat prescription requests.

Please order your prescriptions in good time. We can process prescription requests, up to two weeks before they are due.

Please allow 3 working days before collecting your prescription. I.e. If a prescription is requested on Thursday, it will be ready for collection on the following Monday.

If there are any issues regarding your prescription - we will endeavour to contact you within 3 working days.

Please note, we can only process prescription requests that are in writing and that include the name of the medication. This is essential to ensure safe prescribing practice.

"cream for my skin" or "my inhaler" is not appropriate and cannot be processed.


The following prescriptions, if needed urgently will be done on the day:

  • MENTAL HEALTH MEDICATION e.g. for depression, anxiety or mood disorders

E.g. Adrenaline for allergic reactions, GTN spray, antibiotics for COPD

Please alert a member of the reception team if your item is listed above and it is urgent.

All other prescriptions will be handled as detailed above.

Ordering A Repeat Prescription

Please ensure that you order these in good time and not when you are just about to run out. Two working days (three for a pharmacy) are required for a prescription to be made out and signed. (Note that Saturdays and Sundays do not count as normal working days.) Your request can be made in person at the reception desk, by a note put through the door out of office hours, by post or using the online system.

Repeat prescriptions can be collected in person during office hours, can be returned to you if you enclose a stamped self addressed envelope, or can be delivered to one of the local chemists. If you choose the latter service, you will be asked to select a chemist at the time of ordering your prescription.

Ordering A Repeat Prescription Online

You can order your repeat prescriptions online via SystmOnline.

How to use SystmOnline

Come to the Surgery in person with photo-id and ask the receptionist for details of how to register for SystmOnline and receive your registration details. We will then supply you with a username and first password. Then to start using the service click on the link below:

Click here to view 'Using SystmOnline - A Guide for Patients' online

Click here to download this guide (pdf)


Please could you put in the comments box on your repeat prescription, where you would like to pick your medication up from. If you have asked a local pharmacy to request medication on your behalf, please be aware that this is a private arrangement between patient and pharmacy, in which Ship Street Surgery has no part.

Prescriptions for Patients Travelling Outside of the Country

If you are requesting repeat prescriptions for medication to be taken abroad please be aware there are certain NHS rules. To find out more about these rules, please click here.

Medicine Sick Day Rules

Click here to download information about medicines to stop taking if you are unwell with any of the following:

  • Vomiting or diarrhoea (unless only minor)
  • Fevers, sweats and shaking
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