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Useful Resources

Make or Cancel an Appointment

Making An Appointment

Consultations at Ship Street are by appointment only, and are for 10 minutes. To book an appointment, please call on our appointments line - 01342 325 959, or book online with systmonline. Urgent cases will be seen on the same day and are usually in addition to the booked workload. Please arrive promptly for your appointment and be tolerant if the doctors are running behind at times.

We will offer you an appointment to see the doctor of your choice, although this may not always be possible if you need to be seen quickly. If you are unable to keep your appointment, please let us know as soon as possible so that it may be given to someone else.


If you call the Surgery, you may be offered an appointment at the Queen Victoria Hospital to see a GP.

East Grinstead is trialling a new service over the next few months to increase availability of Doctors appointments on the day.

The Receptionist will have to ask you some more questions to determine if you are suitable for this service.

Cancelling An Appointment

Please let us know if you no longer need your appointment or cannot attend as planned. You can cancel your appointment online using your System Online login. Or call main reception on 01342 325 959 during opening hours. Each week over 30 patients do not use their appointment – help us reduce this by letting us know if you cannot attend.

We also have an automated telephone cancellation line which can be accessed by dialing 01342 321618.

Making An Appointment Online

You can make appointments online via SystmOnline

Change To Online Appointments

Unfortunately, you can no longer book ONLINE BLOOD tests. We have had to withdraw this service due to these appointments being booked incorrectly.

However, Blood Pressure and Asthma appointments can still be booked online in the relevant slots.

How to use SystmOnline

Come to the Surgery in person with photo-id and ask the receptionist for details of how to register for SystmOnline and receive your registration details. We will then supply you with a username and first password. Then to start using the service click on the link below:

Click here to view 'Using SystmOnline - A Guide for Patients' online

Click here to download this guide (pdf)

Home Visits

Visit requests should be made before 10.30am in order for the doctors to plan their rounds efficiently. Home visits are only for those too ill to come to the surgery or housebound patients. Whenever possible, we ask patients to attend the surgery as a home visit takes up much more doctor time than a surgery consultation.

Emergency Visits

If an emergency visit is required, please ring the main surgery telephone number 01342 325959 if possible before 10.30am. In case of extreme urgency or if the doctor is unavailable, phone the emergency ambulance service by dialing 999.

Minor injuries can be dealt with at the Minor Injuries Unit at the Queen Victoria Hospital although the main A&E Departments for the area are at East Surrey Hospital and Princess Royal Hospital.

Hospital Transport

Patients are advised that the ambulance and ambulance car service transport can only be booked for medical reasons, not for social or financial reasons.

Where appropriate, please make your own arrangement with family, friends or via public transport (including taxis).

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