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Friends & Family Survey Results

December 2018

december 2018 fft results


Comments from patients

“Always do your best to help”

“I think the new appointment system works really well. I am always treated well with concerns taken seriously”

November 2018

november 2018 fft results


Comments from patients

“Very helpful reception staff”

 “Because we have been with this surgery since 1981 and never had a problem”

“Everybody has always been so helpful with my depression”


October 2018

october 2018 fft results

Comments from patients

“Always had efficient helpful service”

“helpful reception staff”

“Perfect! True professionalism, very friendly, very welcoming staff”


September 2018

september 2018 fft results

Comments from patients

“Kind, caring, professional, helpful staff from receptionists to GPs”

“I have always been dealt with in an excellent manner by all staff and doctors everyone goes the extra mile including staff and doctors a wonderful practice”

“Competent doctors and pleasant surgery building”

August 2018

august 2018 fft results

Comments from patients

“I have always found the staff (at all levels) were helpful and friendly”

“I have been a patient here for 40 years and always had good service”

“Friendly, Helpful Service with a smile”

July 2018

July 2018 results


Comments from patients

“Superb service from every member of staff with whom I came into contact”

“Professional, efficient service”

“Friendly and helpful reception staff. GPs approachable and knowledgeable”

June 2018

June Results

Comments from patients

“Everyone is always pleasant and helpful. I have always been able to see a doctor when I needed to”

“Everybody is very caring and understanding”

“Efficient, friendly service every time. I feel very confident coming here”

May 2018

May 2018 results

Comments from patients

“Great Surgery, Great Staff”

April 2018

April FFT results

Comments from patients

“Good Communication, Clean Comfortable Facilities”

“Very helpful reception staff and doctors and nurses on the ball and don’t forget you!”

“Sympathetic and caring consultation with time taken for explanations”

March 2018

March FFT results

Comments from patients

“Excellent care. Appointments not rushed. Detailed explanation of treatment. I am always listened to carefully”

“No problem when trying to phone surgery. Staff always polite and friendly. Great team, Ship Street Surgery is the best”

“Extremely happy with the Surgery”

February 2018

February 2018 results

Comments from patients

“Because - as always - I was treated with a caring & thoughtful attitude”

“Always made to feel at ease and welcome”

“All staff are caring, considerate and extremely professional”

January 2018

January 2018 FFT results

Comments from patients

“All staff are friendly and helpful and Dr Flatman is the best GP I have had”

“Very good doctors and nurses and helpful receptionists!”

“As all the doctors, nurses and reception staff are extremely friendly and totally professional”

December 2017

results december 2017

Comments from patients

“Extremely friendly, helpful staff, nurses and doctors. Ship Street was mentioned to my wife when we first moved here and I would also do the same if anyone asked me to recommend a good surgery. Many thanks for all you've done for us so far”

“Good receptionists, all round good atmosphere and friendly staff”

November 2017

FFT results November 2017

Comments from patients

“You offer a very professional service and all the doctors and nurses are exceptional”

“Have been with the practice for many years and always find doctors to be good”

“We have always been happy with the service received”

“You guys are so friendly, informative and efficient!”

October 2017

October 2017 results

Comments from patients

“The staff and doctors are all very helpful and professional. I wouldn’t want to go anywhere else”

“We have been with Ship Street Surgery for over 30 years and have always appreciated the service and hard work done by the Surgery Staff supporting their patients and the EG community”

“I have been a patient at Ship Street for many years and have always received high standard of care whenever and with whoever I attended surgery with”

September 2017

September Results

Comments from patients

“Have always been satisfied with the service provided over 30 years”

“Excellent service and great staff - the whole team, receptionists very helpful, nurse - caring, prompt referral by GPs”

“Served quickly, professionally and very kindly”

August 2017

August Results

Comments from patients

“The doctors are always attentive, the receptionists always helpful. Having heard, from friends, stories of the treatment received at other surgeries in East Grinstead, we are so pleased that we are with Ship Street Surgery....simply..... THE BEST!”

“The staff - from the doctors to the receptionists, are all friendly, approachable & professional, and I feel very confident in their care.”

“Friendly environment. Excellent doctors, nurses and midwives”

July 2017

July 2017 FFT Results

Comments from patients

“Always get an appointment, sympathetic doctors, lovely modern well maintained surgery. Don't have to wait too long to see a doctor”

“Very efficient, doctors listen and discuss in detail. High levels of expertise”

“I have been attending this surgery for some 40 years and have always found everybody very helpful and accommodating”

June 2017

June 2017 FFT Results

Comments from patients

“I am always met or received in a polite and courteous manner by both reception and medical staff”

“Always found Doctors and Staff to be friendly and professional”

May 2017

May 2017 FFT Results

Comments from patients

excellent efficient friendly service from GP to Nurses to reception staff”

“Highly professional, friendly, in good hands.”

“Have always found all staff very helpful and deal with problems efficiently”

April 2017

April 2017 FFT results

Comments from patients

"I have always found all the surgery's staff to be caring and efficient and in my experience they work well together as a team to deliver a patient focused service.”

“Long standing i.e 30 years with ship st surgery. Clinical expertise from GPs and practice nurses and helpful reception staff”

“The doctors, nurses and admin staff are extremely caring and considerate, I cannot fault the service.”

February 2017

February results

Comments from patients

“I have been a patient at Ship Street since 1980 and have ALWAYS received the highest standard of professional care, compassion and courtesy”

“Overall I have been very well treated by all members of staff. The surgery is welcoming”

“An excellent practice. The doctors, nurses and receptionist are all very nice and friendly”

November 2016

November 2016 Results

Comments from patients

“We have been patients at ship street surgery for almost 30 years and have always had excellent clinical care. Same day appointments are always available for urgent consultations. The reception staff are kind, friendly and helpful”

“I always find the surgery helpful and it is a pleasant environment”

“I am always happy with the service and staff”

October 2016

October results

Comments from patients

“My appointment was on time, the doctor I saw was really nice and I didn't feel rushed at all”

“Have been a patient at Ship Street for 40yrs its excellent can’t put into words how I've had exemplary care”

“I have always received excellent, timely treatment”

September 2016

September results

Comments from patients

“I have always had very good treatment and prompt service at the surgery”

“Reception staff are excellent and helpful when requiring an appointment. GPs are good and appointments are nearly always on time.”

“Each time I visit, reception staff are extremely helpful and friendly. In comparison to other practices in Crawley I feel lucky to belong to Ship Street.”

August 2016

August Results

Comments from patients

“It’s a very good practice. The only difficulty is getting appointments in a timely manner”

“20 years+ at Ship Street Surgery-unable to Fault!”

July 2016

Comments from patients

I have received first class and pleasant treatment and diagnosis for many years.”

“I’ve always found the doctors and nurses and staff very professional and helpful”

“Always efficient but friendly”

June 2016

Comments from patients

Having been a long-term patient, at The Ship Street Surgery, East Grinstead. I would like to take the opportunity to validate the kindness, professionalism and efficiency of the service through from telephone conversations, to reception through to 1-2-1 with my GP who is always able to duplicate me and offer great medical assistance”

“Because of the friendly and excellent service I always experience on my visits and phone communications to the surgery. The attention by all staff members is first class”

May 2016

Comments from patients

“Always friendly approach and easy to get urgent appointments if needed”

“Your practice is very well and efficiently run. I can always get an appointment when I need one if I ring up or come in at 08.00am. Your staff are always pleasant.”

“Great service and friendly staff”

April 2016

Comments from patients

Received very good service and support from the surgery”

“I have had excellent service from Dr McKenzie, Dr Cook and Dr Swallwell and also the practice nurse. All very helpful and efficient.”

“Always very pleasant and efficient”

March 2016

Comments from patients

“Generally an effective and efficient practice. Much improved in the last 12 mths or so with a more customer-friendly team at the reception desk”

“Ship Street Surgery is the most efficient, professional and genuinely caring doctors' surgery I have ever experienced. All the way from reception, administration right through to doctor 1-2-1 care and attention”

“Since 1980 I, my husband and my children have received diligent, conscientious, compassionate and courteous care from the doctors, nurses and admin staff. We have been confident in the health care we have received”

February 2016

Comments from patients

“The care I receive is exceptional, from the receptionists to all the doctors”

“The practice is excellently and well run and I and my partner get very good service without any hassle”

“I always find all staff very helpful and understanding. I can always see a Dr if I need to”

December 2015

Comments from patients

“I have found the Doctors and staff very helpful”

“Drs are supportive with long term conditions and emergency appts can be booked same day”

“Brilliant medical team from top to bottom”

November 2015

Comments from patients

“Excellent service from experienced and knowledgeable GPs. Reception staff helpful and friendly. Nursing staff efficient with excellent care provision”

“Faultless, friendly very helpful service provided and excellent healthcare provided.”

“I can usually see a doctor on the day I need to and my own GP if I'm prepared to wait until he is available. I use clinics run by nursing staff and find these useful. This is a very friendly and professional practice.”

October 2015

Comments from patients

“I have always experienced positive interactions with ALL staff within the practice in a timely and efficient manner”

“I have been with this surgery for 40 years and have received good service and care, especially in the last few years as an older patient. Dr Bellamy is very understanding and helpful.”

“Very friendly GPs, quick service, good listening and advice”

September 2015

Comments from patients

“I find the practice very helpful and they've never let me down”

“I am treated without exception by all the staff in a very professional but friendly manner”

“Have always had excellent treatment at the surgery”

August 2015

Comments from patients

“Quality of medical care. Supportive. Efficient - keep to appointment times. Pharmacy on site. Friendly and efficient admin team”

“I have always been dealt with speedily and effectively by doctors, nurses and all other staff over many years now, i have nothing but praise. Thank you!”

“My whole family go to this surgery and have always had excellent service.”

July 2015

Comments from patients

“Over a period of 44 years my experience with the surgery has been first class”

“Prompt appointment and happy with the service”

“Extremely professional and caring approach from my GP”

June 2015

Comments from patients

“I have been a patient at Ship Street for many years, and have always admired the medical and other attention which I have experienced”

“The people at this surgery are so kind and helpful”

“Friendly helpful doctors who talk to you”

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