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Computer System Changeover - 17.12.20 Posted on 1 Dec 2020

We are due to change clinical computer system on the 17.12.20.

This may create some disruption for patients. Please bear with us as our team will need time to become familiar with the new system.

We want to assure you that we will be running our normal services as much as possible and will still be able to help you with any medical assistance you need.

Booking an appointment / Medical advice :

Please contact the reception as normal or submit an e-consult (available via our website) during this period to book an appointment or access medical advice.

Online services :

Online services will be unavailable from 5pm on 15.12.20. You will not be able to access your online records or order prescriptions.

It will take time for us to re-activate all users of online services in the new system.

Please request to re-activate your online access via the NHSapp (

If you require URGENT access to online services please contact us via the surgery email address ( or let us know with your prescription request.

Prescription requests:

Please try to order prescriptions in advance.

Whilst online services are unavailable please order your prescription via the prescriptions email address ( or in writing via the surgery postbox.

Routine prescriptions will be issued within 5 days.

We are unable to send prescriptions electronically during this time, collections from local pharmacies will be unaffected, please collect your repeat medication from your normal pharmacy as usual.

If you use an online pharmacy such as Pharmacy2U this will be unavailable, from the 10th December.  You should have already been contacted explaining the way in which this service provision will temporarily change, if not please contact the prescriptions team. Any prescription request received before then will not be affected.

Private work / Subject access requests:

Due to System downtime, requests for Private work from patients or insurance companies may take longer to process.

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