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Patient Participation Group

Why join the Ship Street Patient Participation Group (PPG)? The PPG is a partnership between patients, GPs and the practice.

The PPG works in partnership with us and in line with available resources intends to:

  • Contribute to the continuous improvement of services and quality of care
  • Foster improved communication between the practice and its patients
  • Provide practical support for the practice and help to implement change
  • Advise the practice on the patient perspective
  • Organise health promotion events
  • Communicate with the wider patient body
  • Run volunteer services and support groups to meet local needs
  • Carry out research into the views of those who use the practice (and their carers)
  • Influence the practice or the wider NHS to improve commissioning
  • Fundraise to improve the services provided by the practice

If you would like to join, please contact the PPG Committee Secretary, Loral Bennett, on 01342 302232 or

Our PPG Constitution



The Practice would like to thank all of our patients from Ship Street Surgery who completed the Practice Survey and highlighted the issues that were important to them.

Survey & Reports 2016/17

Survey & Reports 2015

Survey & Reports 2013/2014

Survey Reports 2012/2013


Practice Business Plan 2016

Ship Street Surgery is a well-established Practice operating from a single purpose built premises located in central East Grinstead. The Practice provide general medical services as well as a wide range of enhanced services to a population currently standing at 11,200 patients from the East Grinstead area and surrounding villages.

There has been a Practice on this site for many decades, previously provided through a domestic residence. The current premises were built in the mid 1990’s. There has been considerable modification, improvement and extension to the building since that time.

The Practice is financially very stable and we aim to operate within comfortable financial margins to ensure the stability of provision. We have a Partner based business model with regular Partnership meetings. Healthcare provision is augmented by a number of Salaried Doctors, Employed Nurses, Health Care Assistants and a full administrative team led by our Manager, Mrs Elizabeth Eades.

The Practice has traditionally been popular with the population and a recent significant increase in new registrations has forced us to cap our list to ensure that we can continue to provide safe, effective care within the limitations of our Practice structure. The reason for the increase in registrations were many and varied but included changes to the boundary of other neighbouring Practices, a genuine increase in the local population and also popularity of our Practice in particular. We will continue to monitor the list size and shall remove the cap as and when appropriate.

Surgery premises have formed an important part of Practice Business Planning. We have sought funding for an extension to allow us to expand our list. We have also looked at branching out in to neighbouring localities and adopting flexible working patterns in order to allow us to achieve this. These options will remain openly explored but in the current financial climate have not been supportable by NHS England but remain a longer term objective.

The Practice has traditionally been popular with local Nursing Homes and we have welcomed these registrations and have indeed provided services beyond GMS services to some homes where this has been requested. These services include regular visits beyond the normal visiting schedules and packages of education and support for nursing staff.

Ship Street Surgery remains committed to continuing to provide a high quality of healthcare to its population whilst maintaining a sustainable and financially sound business model to enable that continuity to be provided.

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Ship Street Surgery, Ship Street, East Grinstead, West Sussex, RH19 4EE
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Stoneman Funeral Services Ltd R Medhurst Funeral Directiors Sussex Health Care The Foot Lady, East Grinstead Yoga Vigour Alex Jones Funeral Directors Ltd
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