Complaints

Complaints and Suggestions

We try to provide a courteous, efficient and skilled service to our patients but we can only hope to improve this with constructive criticism. If you have a suggestion to make, please put it in writing to your doctor or to our practice manager. If you have a complaint or concern about the service you have received from the doctors or any of the staff working at the practice, please let us know.

We operate a practice complaints procedure which meets national criteria.

How To Complain

We hope that most problems can be sorted out easily and quickly, preferably at the time they arise and with the person concerned as this will allow us to establish what happened more easily.

Written complaints should be addressed to Elizabeth Eades, the practice manager. Alternatively, you may ask for a meeting with her to discuss any concerns. She will explain the complaints procedure to you, and will make sure that your concerns are dealt with promptly.  Please be as specific as you can about the complaint.

Click here to download our complaints procedure leaflet.

Your Neighbourhood Professionals Nina Forbes Yoga The Foot Lady, East Grinstead Sussex Health Care R Medhurst Funeral Directiors Stoneman Funeral Services Ltd Alex Jones Funeral Directors Ltd
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Ship Street Surgery, Ship Street, East Grinstead, West Sussex, RH19 4EE
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Your Neighbourhood Professionals Nina Forbes Yoga The Foot Lady, East Grinstead Sussex Health Care R Medhurst Funeral Directiors Stoneman Funeral Services Ltd Alex Jones Funeral Directors Ltd
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